– FAQs
– FAQs
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– Frequently asked questions: All
Where do I find information about the Hitachi Cooling & Heating brand?
The best place to go is our Newsroom.
Who do I contact if I have an issue with a Hitachi HVAC product?
Vist our Contact Us page and fill in the simple form so that we can ensure that your request is directed to the correct team.
How to pair my AC with airCloud Go?
Step 1 - Navigate to the AC pairing page
Make sure that the air conditioner is ready to be Powered On. Open ‘airCloud Go’ app, log in and follow the steps below to add your air conditioner.
Tap “Add Air Conditioner” on the Home screen.
Step 2 - Scan QR Code
Scan the QR code on the bundled SSID & KEY label in the user manual or by lifting the front panel of your air conditioner. (456 x 346)
How to pair
Step 2 - Scan the QR code on the bundled SSID & KEY label in the user manual or by lifting the front panel of your air conditioner.
How can I activate FrostWash?
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In which cases can I request technical assistance?
You can contact the technical service in the following cases:
-If your unit has stopped working properly or has some kind of defect.
-For questions related to the maintenance of the unit
-For requests for spare parts (professional)
-In the event that you need to request technical documentation about the equipment
How can I request technical assistance?
For any service related questions please contact your installer or distributor. Our network of qualified professionals will help you to solve your problem or query.
Here, you can find an up-to-date list of our partners.
Where can I find warranty information on my Hitachi Coolong & Heating products?
You can find information about our general warranty policy at the following link. Please contact your installer/distributor to review your specific case. Our reliable network of professionals is at your disposal
Is it possible to extend my warranty?
The possibility of extending the warranty depends on the conditions agreed with your installer/distributor. Contact them to review your case. You can find an up-to-date list of our qualified partners and their contact details here.
